Value & Impact - Leadership and Strategy

Wednesday 21 March 2012, 10.30am-4.30pm
Fourth Floor, 184-192 Drummond Street, London, NW1 3HP


Booking form

This one day practical workshop offers Student Services leaders time out to focus on using the Value & Impact approach to improve their managerial and departmental performance.

The day follows AMOSSHE's national Value & Impact project. It addresses some of the issues that need to be taken into consideration at the planning stage and the skills associated with successful implementation, structured around templates from the toolkit. It draws on both the public Value & Impact Toolkit and the members' only Management Support Pack.

Delegates who are prepared to participate in group work and have familiarised themselves with both these documents in advance of the workshop, and have a basic level of understanding of the objectives and philosophy of the Value & Impact approach will benefit most from the day.

Who should attend?
Directors and heads of Student Services
Student Services department heads looking to implement Value & Impact approaches
Value & Impact champions at institutions
Student Services professionals developing Value & Impact assessments
Student Services professionals looking to develop their management skills
HE professionals interested in holistic service evaluation

Outcomes
By the end of the day, participants will have:
Considered Value & Impact in the context of their own institutional setting
Identified key issues and potential challenges to be considered prior to implementing the approach
Practised some of the skills associated with effective implementation
Identified their first (or next) steps in implementing the Value & Impact approach in their institution

Course facilitators
All of the course facilitators have been engaged in the Value & Impact work undertaken by AMOSSHE. Nicole Redman will chair the day, Jan Shine of Paullus Consultancy will lead on the professional development and reflective sessions, and Nicole Redman and Raegan Hiles will facilitate the Value & Impact case study work.

Nicole is a member of the AMOSSHE Executive board and led the work of one the original Value & Impact Project pilots at University of East London. Jan Shine has delivered development materials supporting the Value & Impact approach, including the members’ only Management Support Pack. Raegan Hiles managed the national Value & Impact Project and delivered project management training at HEFCE.

Spaces are strictly limited to 30 for our practical working days. If you are interested in 'Value & Impact - Leadership and Strategy' book now to reserve your place.

To book
Complete the Booking Form and return it by e-mail to info@amosshe.org.uk. Alternatively fax it to 0207 383 0794 or post it to Tima Moledina, Administrative Officer, AMOSSHE, Fourth Floor, 184-192 Drummond Street, London, NW1 3HP.

Fees
Member - £100
Not named member/ AUA Members - £125
Non Member - £135

*This is the total fee for attendance. VAT is not applicable to these events as they are education.

AUA Members who are not affiliated with AMOSSHE may book for this event at the middle fee tier. To take advantage of this discount, select 'Special AUA rate' on the booking form and include your AUA membership number.

Terms and Conditions
Cancellations or substitutions may be subject to a fee, depending on when they are received. Full details of our operating policies including events administration and our cancellation policy are at www.amosshe.org.uk/about/governance/docs

Willetts: less red tape + fewer tax burdens = more autonomy

 

By Jack Grove, THES

Measures to cut red tape and reduce tax burdens on universities will strengthen their autonomy, David Willetts has said.

Speaking at a meeting organized by the thinktank Politeia in central London yesterday, the universities and science minister said he was keen to maintain the independence of universities, citing research which indicated a strong link between autonomy and quality.
To this effect, he announced a string of initiatives which he believed would further institutional independence.
He confirmed that new rules scrapping VAT on shared services for universities would come into immediate effect.
The move, which was made to comply with European Union legislation, will open the door for greater collaboration between universities, which currently have to pay the 20 per cent tax if they outsource in-house administration services.
Announced by Chancellor George Osborne, Mr Willetts said the new rules would start immediately and that a new finance law was not needed.
A letter had been sent to Universities UK to confirm the decision.
The universities minister also announced an initiative to help cut unnecessary data collection by higher education institutions.
“I have discussed the issue of data collection with people from across the sector, and there is a widespread desire to go back to first principles,” he said.

“We need to establish precisely what information we already collect, what we actually need and why – and to reconcile the two, so that collection is useful and proportionate for all institutions concerned.”
He said that the Information Landscape project launched just last month was “seeking answers to these essential questions”.
“Participants will be identifying any 'quick wins' for easing the burden on universities, as well as publishing a road map for implementing a simpler model overall,” he said.
He added moves to lower the amount of state funding for universities would allow them to escape certain EU dictates.
With the state contributing only 40 per cent of the sector’s costs from this autumn, as opposed to the current 60 per cent, institutions would escape EU rules governing public bodies, which were defined as those funded by at least 50 per cent of public money.
“We are in a government that understands the value of autonomy,” Mr Willetts said.
He also announced a review of philanthropy in the higher education sector following the end of the government’s match funding scheme.
In the talk titled The Idea of a University, Mr Willetts said the university was “one of the most precious institutions that modern societies possess” and vital for “transmitting a body of knowledge, culture and skeptical understanding from one generation to another”.
jack.grove@tsleducation.com

University of East London - Placements shared service

Background

Tribal has been appointed by the University of East London (UEL) to develop and oversee a flagship project to manage a placements shared service for Allied Health Profession (AHP) students from ten universities (HEIs) across London and the South-East. The project was commissioned by NHS London.
Existing approaches to managing placements across the different AHPs within the HEI's were ad-hoc and adapted over many years and required considerable administrative input from academic staff.  Furthermore, placement providers were required to respond repeatedly to requests from multiple universities in varying formats.  A new solution was needed to address inefficiencies and promote a networked system between the different AHPs and HEI's.
The solution 
The project will see the development of a database to maintain details of placement providers and students seeking placements. The database will include placement options for students across seven Allied Health disciplines, including physiotherapy, occupational therapy and podiatry. A corresponding software application will be developed to enable intelligent matching suggestions of students to placements across hospitals, GP practices and community practices. Tribal will work with representatives from each discipline to ensure that all discipline-specific requirements, as well as the generic system capabilities, are captured.
Following the system's go live in early 2011, Tribal will provide an administration service to support practice placement organisation for students, working in partnership with the placement providers and the university co-ordinators.
 
The solution is designed to be completely extensible so that additional courses can or HEIs can be added to the consortium.

“We have chosen Tribal to oversee this project because they have the in-depth expertise to tackle what is a very complex brief. The database will make the organisation of students’ placements much more efficient for the academics within the universities, the placement providers, and the students themselves. By centralising details of students at all these universities and contacts at placement providers, the system will allow universities and students greater choice and flexibility in their choice of placement, and will take an administrative burden off the shoulders of academics.”

Jacqui Potter, Principal Lecturer in Professional Health Sciences at the University of East London and project champion.

Cloud and Shared Service Solutions

An event for IT and strategic decision-makers in HE to discuss how to create a level playing field for business and environmental optimisation. This workshop was held at the Institute of Chartered Accountants in England and Wales, London, on Monday 12th December 2011.

Overview

This workshop aimed to give IT and strategic decision-makers in HE a chance to find out more about the potential advantages and disadvantages of cloud and shared services, and the opportunity to reflect on the key factors that are likely to influence decisions in this area
The workshop was been jointly organised by two JISC-funded projects: Responsible Energy Costs led by the Forum for the Future, and Green IT for Science led by the University of Bradford.

Full details: http://storify.com/eventamplifier/cloud-and-shared-service-solutions

Have shared services reached the tipping point?

Three significant factors may have pushed public sector shared services into real viability?

Over the next 12 months we will be able to judge whether 2011 was the 'tipping point' year for public sector shared services. If it is, then three significant factors will have contributed to it.

First, the publication of the shared services map by the Local Government Association. It shows that 219 councils areengaged in 143 partnerships and evidenced that more than 80 of them are up and running, and have made cashable savings of over £80m to date.

This case study of public sector success was added to by the Universities UK report, Efficiency and effectiveness in higher education, which gives examples of over £100m cashable savings in shared service projects over the past five years. For many this evidence of success and 'banked savings' has been the missing element which has heldsome bodies back from exploring partnership working as an option.

The second event was that shared service project management became a profession. During the year more than 400 leaders and senior managers in local government, fire, police, higher education and further education stepped onto the shared service architect's programme, the first module in the postgraduate certificate in shared services at Canterbury Christ Church University. Those who complete the programme can request to be recognised as shared service practitioners. A number of those have gone on to undertake the full, six-month, postgraduate certificate and will become recognised as shared service architects.

Sir Merrick Cockell, LGA chair and leader of Kensington and Chelsea council, presented the first postgraduate cohort with their graduation certificates in July. Talking to the group, Cockell stressed the importance of training and developing the shared service skills and knowledge of both members and senior managers so that they can deliver the benefits of shared service activity effectively and rapidly. In December, the second cohort received their certificates from Baroness Hanham, Parliamentary Under Secretary of State at the Department for Communities and Local Government. Baroness Hanham echoedCockell, emphasising that shared services can be complex to develop and deliver, and that building public sector shared service skills and knowledge is very important to the success, and rapid delivery, of partnership projects.

The third change has been the announcement by the chancellor in his autumn statement that the government will introduce a VAT exemption for shared services, between organisations in further and higher Education and charities. The inability of these sectors to reclaim VAT on partnership activity has been perceived as a major stumbling block. The chancellor's statement came on the back of more than £16m in partnership seed-corn grants being released into partnership projects during the year by the Higher Education Funding Council for England, the Association of Colleges, the 157 Group and the Learning and Skills Improvement Service. Full story see http://www.guardian.co.uk/public-leaders-network/blog/2012/jan/06/public-sector-shared-services-tipping-point?newsfeed=true 

National map of shared services

The  Local Government Association (LGA)  has launched the updated national shared services compendium and map showing that 219 councils across the country are engaged in 143 shared service arrangements resulting in £156.5 million of efficiency savings. http://www.local.gov.uk/better-for-less-po-map 

Shared savings plan to halve admin costs

By Jack Grove of THES

London Metropolitan University is set to cut its administration costs by up to 50 per cent by sharing services with other institutions, bringing "some staff losses and some staff gains".

The university announced the transformation after governors agreed on 21 December to redesign support services.
It has identified more than 70 different areas, such as payroll, procurement and careers, that could be made more efficient over the next five years by collaborating with other London-based institutions.
The proposed changes follow chancellor George Osborne's Autumn Statement on 29 November, which announced the removal of the 20 per cent VAT surcharge on shared services between VAT-exempt bodies.
This tax made it prohibitive for universities to share back-office functions, vice-chancellors had argued.
Malcolm Gillies, vice-chancellor of London Met, said that the university "aims to reduce its support-service costs over the coming five years by up to 40 to 50 per cent".
Professor Gillies, who is chairman of London Higher, which represents more than 40 London-based higher education institutions, added: "If every university tendered together for insurance, payroll or careers, you can see that would drive lower unit costs."

He said that "a lot of universities" are asking how they can do the same.
"There may be some staff losses and some staff gains, but if you run it into shared services, you grow a business."
Administrative support services cost the UK higher education sector £10 billion a year, Professor Gillies said, and the bill for London institutions is close to £2 billion.
The administrative shake-up follows radical action by London Met in response to the government's changes to undergraduate tuition fees and funding.
It reduced its course offering by 70 per cent to focus on high-demand areas such as business, while setting some undergraduate tuition fees for 2012 as low as £4,500.
jack.grove@tsleducation.com.